Privacy policy
This Privacy Policy explains how ShapeIn (shapein.shop), operated by IVGINCOMMERCE LTD (Company No. 16916775, registered in England and Wales), collects, uses, and protects your personal information when you visit or shop on our site.
1. Information We Collect
When you visit or place an order on our site, we may collect:
- Contact details: name, email address, phone number, shipping and billing address
- Order information: items purchased, payment details (processed securely by our payment providers — we do not store full card details)
- Device/usage data: IP address, browser type, pages visited, time spent on site, referring website
- Marketing preferences: if you subscribe to emails or SMS
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order, delivery, and customer service enquiries
- Send marketing emails/SMS (only if you've opted in — you can unsubscribe anytime)
- Improve our website, products, and customer experience
- Prevent fraud and ensure site security
- Comply with legal obligations
3. Cookies
We use cookies and similar technologies to operate our site, remember your preferences, analyse traffic, and personalise ads (including through Meta/Facebook and TikTok Pixel). You can control cookies through your browser settings.
4. Sharing Your Information
We share your information only where necessary, with:
- Payment processors (e.g. Shopify Payments, Klarna) to complete transactions
- Shipping/courier partners to deliver your order
- Marketing and analytics platforms (e.g. Meta, TikTok, Google) for advertising and site performance
- Legal authorities, where required by law
We never sell your personal data to third parties.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and accounting obligations).
6. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent to marketing at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@shapein.shop.
7. Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage.
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Children's Privacy
Our site is not intended for individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For any questions about this Privacy Policy or your personal data, contact us at:
Email: info@shapein.shop
Business Name: IVGINCOMMERCE LTD
Company Number: 16916775
Registered in: England and Wales